ITSM Wiki - ITIL® Service Continuity Management

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Service Continuity Management

Best Practice according to ITIL^® and ISO 20000

Service Continuity Management prepares the organisation of the IT Service Provider for disasters and major emergencies regarding the requirements for continuity from business perspective by means of:

preventive planning for disasters and emergencies
exercises for the handling of disasters and emergencies.

This preparation is validated by periodic reviews.

Service Continuity Management is in the classic lifecycle-view part of Service Design.

In ITIL^® 4 Service Continuity Management is part of Service Management Practices - Service Continuity Management Practice

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Processes of Service Continuity Management in detail

Process in the ITSM Process Library		Expected process result

Contingency Planning		Planning and Implementation of activities for Disaster Handling (prevention, restart, damage minimization)
Disaster Practice		Training for and verification of effectiveness of planned disaster activities
IT Service Continuity Management Review and Reporting		Verification of conformity of Contingency Planning with actual risk scenario and reporting for the IT Service Continuity Management

Service Continuity Management Practice in ITIL^®4

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Main information flows and interfaces of Service Continuity Management

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(Documents within information flows only visible in our reading access to the ITSM Process Library)

Responsible roles

IT Service Continuity Manager

Performance indicators

KPIs of Service Continuity Management

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